Dear Eric: I work in an outpatient center where I, along with a few others, see multiple patients (lactating parents working on feeding their babies). On my lunch break, I choose to close the door, put my feet up and close my eyes for 30 minutes. Several times, a coworker had opened the door (when starting her shift, looking for an open exam room) without knocking, which caused me to startle, and we both scared each other.
We are merely coworkers—hi and bye—and nothing else. This has also happened while I am in the middle of a consultation with a vulnerable parent feeding their baby. All doors are closed during consultations. It baffles me that this has happened not once or twice but a total of six times in the last year.
The only thing I can think of to say is, “Can you knock?” But I fear I will come off annoyed (which I am). It also makes me question this coworker’s knowledge of informed consent if she has no issue entering a room without knocking. Please, help!
— Don’t Knock Knocking
Dear Knock: Since this habit has the potential to impact patients’ experiences, and potentially their privacy, a coaching conversation is in order. Even an annoyed one. But even-keeled and direct works, too. Try something like, “Hey, I’ve noticed that sometimes you enter closed doors without knocking. Can I offer some advice? It’s best practice to knock first for the following reasons…” (Here’s where your expertise comes in.)
Additionally, a little sign or a Post-It on the door when you’re on your lunch break that reads “Please don’t disturb until…” or something of that nature will reinforce the message.
(Send questions to R. Eric Thomas at [email protected] or P.O. Box 22474, Philadelphia, PA 19110. Follow him on Instagram and sign up for his weekly newsletter at rericthomas.com.)
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